Service insight led workshops 1 grapefruit

Let's make the office even better.

A new normal is emerging. Now's our opportunity. Let's rediscover the office together.

There is no out-of-the-box, one-size-fits-all solution for the workplace. It's going to feel a lot different from when you left.

Over time, a new normal will emerge. The new normal—whatever that is—hasn't quite been defined yet. But we know the new normal will be better than the old one

Companies that try to return to the way things were before COVID-19 will struggle. They need to reinvent because volatility is inevitable, and the workplace needs to be ready to rapidly respond to the next disruption. The role of the workplace in a post-COVID-19 world is more important than ever.

Wave 1: Responding in the Now

The immediate priority for businesses, universities and health organizations is to bring people back to work as quickly and safely as possible. People are weary of the personal and economic toll the pandemic has taken on their lives. Their priority is to get back to work so they can provide for themselves and their families, but only if they feel safe doing it. That means organizations need to retrofit the workplace with what they have today, using the health guidelines available now, to keep the first wave of workers – up to 50% – safe.

Design Ideas: Sensible strategies include practicing physical distancing, like moving desks apart and removing chairs, adding barriers, enhancing cleaning and safety measures, as well as supporting those who are working from home longer.

Wave 2: Planning for the Mid-term

As the first wave of workers adjust, organizations can start implementing changes to reconfigure the workplace that will feel more natural and allow more people to return. Scientists will learn more about how this particular coronavirus behaves which can help guide organizations plans for the near-term.

Design Ideas: This could include new layouts in the space to help physical distancing feel more comfortable such as adding new elements to workstations, like glass or higher screens. New bleach-cleanable fabrics will be introduced. Travel is likely to be limited for some time, which means the workplace needs to provide more and better options for videoconferencing. Some organizations will continue to support working from home as a strategy to reduce density in the workplace, where others may redeploy real estate in new ways.

Wave 3: Looking Toward the Future

The pandemic seems to condense time, and days feel like weeks. So, the “far” may not be that far away. There will be an urgency to not just get back to where we were, but to move forward, be resilient and thrive. As we reinvent the workplace, science-based solutions will integrate with emerging technology to deliver employee safety and an even higher level of employee wellbeing.

Design Ideas: This means that planning paradigms driven by density and costs need to shift – think adaptability instead of permanence, fluid instead of fixed. People have a whole new appreciation for being together and want to feel a renewed sense of community. Virtual and physical experiences will bring people together in new ways to create a sense of belonging.

Service Design And Space Planning 2

Workspace Design & Space Planning

Room to collaborate, think and thrive.

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