Hunts Terms & Conditions

General — What Does This Page Tell You?

Hi, you’ve reached the part of our website where we provide you with a summary of our Terms & Conditions of trading, and of the use of this website.

Please note that the following information is only meant as a guide to some of the key aspects of our terms and conditions and it’s primary purpose is to make you aware of the processes we follow, your responsibilities as a Customer, and our responsibilities as a Supplier.

It is important that you fully understand the terms and conditions any orders you place with us operate under and as such we would encourage you to click on the link below to access our full Terms and Conditions:

Hunts - Full Terms & Conditions

Our Terms and Conditions apply to the use of this website, placing an order through it and/or placing an order via our Sales Office and Showrooms. By using this website and/or placing an order with us you agree to be bound by these Terms and Conditions.

Our Sales Office and Showroom address is Hunts Office Furniture and Interiors Limited, West End Road, High Wycombe, HP11 2QQ.

Our Registered Office address is Hunts Office Furniture and Interiors Limited, West End Road, High Wycombe, HP11 2QQ.

These Terms and Conditions will apply to orders you place with us for Goods and/or Services.

We reserve the right to alter these Terms and Conditions from time to time, any alterations will be posted on our Website.

Good & Services

We make every effort to ensure the information we provide, or display regards our products and services are accurate, therefore any such information can only be relied upon for identification purposes only and may be subject to correction by us at any point.

Some of the products we offer feature wood or other natural finishes, and as is the nature of these materials, may contain surface imperfections, blemishes, grain and/or colour variations. These variations are outside of our control and are accepted as a part of the individual beauty of working with these materials.

We will be pleased to provide you Services such as delivery and installation should you require them, the price for these will be confirmed on a final quotation or on the payment page of the Website whichever is applicable.

We can only we liable for the Service work carried out by our employees, agents, or sub-contractors.

Please be aware that you are responsible for the safety of our personnel whilst we are on your premises, and you must comply with your statutory requirements and maintain adequate insurance against appropriate risks.

All Goods and Services are sold subject to availability.

Order Placement and Payment

When placing an order with us, you can do so either via the Website or directly with our sales team at our Showroom.

Once we have placed your order with our suppliers, we will provide you with your Order Confirmation, at which point the Contract between us will commence.

The Order Confirmation will confirm all aspects of your order with us, including the price/s and specification of the Goods and/or Services as well as any estimated delivery dates.

Please be sure to check your Order Confirmation straight away and let us know if you have any questions regarding it. If we don’t hear back from you within 3 working days, we will take this as confirmation that you are happy with what we have ordered on your behalf.

It is your responsibility to check any dimensional aspect of the product/s that you buy from us and that they can be delivered into your property and that they fit where you wish to place them.

We can’t be held responsible for any disappointment you may experience in this regard and I’m afraid you won’t be able to return the Goods to us on this basis.

We provide all quotations in good faith, however, if in our opinion there has been a material increase in the costs to us of providing the Goods to you, we reserve the right to pass these on to you through an increase in your purchase price. We will of course explain the reasons for any price increase you may experience at the time.

All prices, unless otherwise stated, are quoted exclusive of VAT.

All orders placed via our Website must be paid in full before any delivery or collection can occur.

If you place your order via our Sales Office and Showrooms our standard payment terms are 50% of the total price (including VAT) payable when you place your order with the remaining 50% payable within 7 days of the delivery of Goods to you.

All Quotations will remain valid for 30 days.

If you do not make payments to us when they are due interest will be charged daily against these amounts at a rate of 2% above the HSBC base rate. You will also be liable for the cost of any reminders or collection costs incurred by us if your payments are late.

If the buyer (being a company) has a petition presented for its winding up passes a Resolution for voluntary winding up or otherwise than for the purpose of a bona fide amalgamation or reconstruction or compounds with its creditors or has a receiver appointed of all or any part of its assets or (being an individual) becomes bankrupt or insolvent or enters into an arrangement with his creditors or commits a material or serious breach of his agreement (in case of such breach being remediable fails to remedy it within seven days of receiving notice to do so), he or she will be deemed to have repudiated the contract.

Collection and Delivery

Once we have confirmed your delivery date you must be available to accept the Good/s at the designated address. Any delay in this will result in daily storage and/or redelivery charges be applied to your final invoice.

We will make every reasonable effort to deliver your Goods but if this is not possible in our opinion then additional redelivery costs may be applied and your delivery rescheduled for a time when you can confirm access is possible.

If you don’t accept the redelivery within a reasonable timeframe after the initial failed delivery, then we can cancel your order with us and apply a penalty charge of 50% for standard or stock items or 90% for Goods produced specifically for you.

Your delivery will be scheduled Monday to Saturday between the hours of 8.30am and 5.30pm, this excludes public holidays. If you wish to collect your Goods from us, or if you wish to arrange an inspection, you may do so anytime Monday to Friday between the hours of 9am and 5pm.

If you wish to reschedule your delivery please call us as soon as possible, but no later than 10 days before the original delivery date.

It is your responsibility to inspect the goods and advise us in writing of any issues you may find within 48 hours of taking delivery. If you do not advise us of any concerns regards the product within this 48 hour period, then it will be considered that you have accepted the Goods. If you do wish to contact us in this regard, please use this email address [email protected]

If you purchase ex-display product direct from our showroom or stores, we encourage you to inspect the product in person as the products you are buying are purchased on a sold as seen basis and we can’t accept any responsibility for damage or defects noted after delivery.


You have the right to return the goods if they have been ordered from our standard stock— excluding showroom clearance items—under the Consumer Contract and Distance Selling regulations.

Goods either ordered specifically for you or that you have seen prior to order do not fall under these regulations and therefore cannot be returned, unless we accept they are faulty.

You have 14 days after you take delivery to return the Goods, and you must inform us in writing as soon as possible of your intention to do so.

The Goods you return to us will be returned to stock for resale. Therefore, any Goods must be returned to us in exactly the same condition as we delivered them to you, which is in perfect visual and working condition, and in their original packaging.

The Distance selling regulations also cover online orders and your right of return as follows.

  • You have 14 days to inform us in writing of your decision to return the Goods.
  • You have 14 days after informing us to return the Goods in their original packaging and in perfect visual and working condition.
  • Once we have accepted the Goods, we have 14 days to refund any sums you have paid.

You are responsible for all the risks and costs associated with returning the Goods.

If we accept the return as our fault then we will collect the Goods within 21 days, up until then you are responsible for the safekeeping, insuring, and protection of the Goods.

Title and Risk

Once you take delivery of the Goods the responsibility and risk for the care of the Goods is yours, regardless of whether you are considering returning them to us or not.

Ownership of the Goods remains with us until all payments by you have been made.

Your right to possession of the Goods, unless paid in full, terminate immediately if you are the subject of a bankruptcy order or are placed into administration or similar.

For full details on this please refer to Clause 9.5 of our full Terms and Conditions:

Hunts - Full Terms & Conditions

Limitation and Liability

We encourage you to read in full Clause 10. Limitation and Liability detailed within our full Terms & Conditions. However, as with the rest of the information on this page some of the key points from this Clause are noted below.

We warrant that the Goods will be delivered free of defects in material or workmanship and will perform as per the agreed specification noted in our product description on the website and/or written quotation.

All warranty periods are always maintained in line with that stated by the original manufacturer, we will happily confirm this information at any time before or after your purchase with us.

We can accept no liability for any loss or damage consequential or otherwise attributable to the acts, defaults or failure by the Officer, Servants or Employees of Hunts to carry out the Contract except insofar as such loss or damages relates to personal injury or death and its attributable to the negligence of the Officers, Servants or Employees of the Company. The Company wishes to expressly state that nothing herein is intended to affect the customer’s statutory rights.

Also please note that any liability that may apply to us is limited to the value of fee paid by you for the Goods that are the subject of the claim.

Cancellation and Returns

Business Buyer (Business to Business)

If you are Business Buyer, you may only return Goods to us at our sole discretion and only if we confirm this in writing.

If we agree to the return, you must immediately stop using the Goods and allow us to inspect them before accepting the return.

We reserve the right to decide whether to either repair or replace the returned Goods or provide a refund to you of the price paid for the product being returned.

If you ordered with us online then your order can be returned under the Distance Selling Regulations, the conditions for this are as follows:

  • You have 14 days to inform us in writing of your decision to return the Goods.
  • You have 14 days after informing us to return the Goods In their original packaging and in perfect visual and working condition.
  • Once we have accepted the Goods, we have 14 days to refund any sums you have paid.

Private Buyer (Business to Customer)

If you are a Private Buyer, then you may return the Goods as per the conditions set out in Clause 15 of our full Terms & Conditions.

You may cancel an order made through our website if you contact us in writing within 14 days of taking delivery of the Goods. Please email us at [email protected] or write to us marking any correspondence for the attention of the Sales Administration Team at our showroom address which is Hunts Office Furniture and Interiors Limited, West End Road, High Wycombe, HP11 2QQ. Please ensure you include the following information.

  • Your name.
  • Your geographical address.
  • Your order details, including the order number of the Good/s you wish to return.
  • Your contact telephone number and email address.

We will only refund the sums paid by you for the Goods once you have returned them to us in their original condition and packaging, and when we have accepted them.

You are responsible for the Goods up to the point we accept delivery of them, so any damage caused in transit as you return them is entirely your responsibility.

You may not cancel or return any Goods made bespoke for you or that were ordered after viewing them at our Showroom.

Cancellation by Us

We may write to you to cancel your order under the following conditions.

  • If we do not have access to sufficient stock to fulfill your order.
  • If we do not deliver to your geographic area.
  • If one or more of the products on your order was quoted at an incorrect price.

We may also cancel your order as per the conditions noted in Clause 9 of our Terms and Conditions if you are in material breach of the Contract between us, and/or we deem that your financial status has deteriorated to such an extent that we feel you will be unable to pay for the Goods.

If we do cancel your order, we will advise you of this in writing or by telephone and refund any sums paid by you to us within 30 days of receipt of your order.

Remedies of the Company

If you are unable to pay for the Goods within the agreed timescales, if you are the subject of a bankruptcy order, and/or process of administration or similar we may at our own discretion take one or all of the following actions.

  • Suspend all future deliveries and or cancel the contract between us without liability on our part.
  • Exercise our rights detailed within Clause 9 Title and Risk of our Terms and Conditions.
  • Sell any of your Goods in our possession in an attempt to recover some or all of the sums outstanding.

Force Majeure

This describes an event that is outside your or our reasonable control, such as but not limited to, a pandemic, an act of God, natural disaster, war, or terrorist attack that affect our ability to deliver the Goods or for you to receive them.

In this case, as agreed between us, time to complete deliveries and payments will be extended for both of us to ensure we fulfill our commitments to each other.

It is also vital that you inform us, or us you, immediately if we/you are affected by such an event.


All communication between us regarding your order, and the Contract it forms between us must be in writing either via email or by letter using prepaid first-class post.

Intellectual Property

We retain ownership of the design, copyright, patent rights and other intellectual property rights for all drawings, Goods, or documents produced by us. You must not copy, store, or transmit this information without our expressed written consent.

Any drawings and documentation issued by you remain your sole property and you indemnify us against any claims from third parties in our use of the information you provide.

Applicable Law and Jurisdiction

All aspects of your order and the Contract between us will be governed by English law and the exclusive jurisdiction of the English courts.

Even if a part of this Contract is deemed by a court to be illegal or unenforceable it shall not affect any other part of the Contract. All other parts of the Contract shall continue in full force and effect.

Nothing in these Conditions is intended to limit liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation or for other statutory rights that may not be excluded or limited by English law (including the Consumer Rights Act 2015).

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